Legal
Refund policy
Effective
We want you to pay only for a plan that works for you. This page explains when you can get your money back and how to ask.
On this page
When you can get a refund
You can ask for a full refund within 7 days of a charge if you have used under 20 percent of the words in that billing cycle. This applies to monthly and yearly charges.
What is not grounds for a refund
Detector outcomes are never grounds for a refund. TurnItHuman shows an independent detector estimate on every humanized result, but detectors change without notice and we do not guarantee any score from any detector.
Failed jobs are never charged
If a job fails, the words it reserved go back to your balance automatically. You do not need to ask for a refund for a failed job.
How to ask
Email [email protected] from the address on your account and tell us which charge you want refunded. We reply by email and issue approved refunds to the original payment method through Stripe.
What happens after a refund
A refund returns money, not words. For a yearly plan, the subscription is set to end at the close of the current period unless we agree otherwise with you. Opening a card dispute instead of asking us may pause the account until the dispute is resolved.